With more than 15 years of experience in IT and Desktop Support, John Wrafter Ltd is the place to turn to for all your desktop support and mobile device needs. Whether it’s setting up a remote office for outworkers, handling issues with Microsoft Office or Windows, or installing video conferencing software, I can offer quick and practical solutions at a competitive rate.

As an independent IT contractor, I can provide your company with the knowledge and expertise in a range of different information technology areas. I am a highly skilled and proficient desktop support analyst who possesses strong technical skills and a professional but friendly approach to all tasks. I have excellent communication skills and pride myself on being able to explain technical issues in layman’s terms, allowing people better understanding of the systems involved and helping to find easier solutions in the future.

Strong Customer Focus

With a strong customer focus, I always aim to ensure my services meet the exacting needs of the client to improve or upgrade their desktop or communication technology, and that solutions to any technical issues are found as quickly as possible, allowing everyone to return to work and do what they do best.

I have worked with a wide range of companies including Talbot Validus Group, Miller, Liberty Special Markets, Keybridge IT Solutions, Universal and Sovereign, helping them with various projects such as setting up video and audio conference call facilities for high level meetings and working with complex visualisation technology such as VMware and Citrix desktops.

Other specialities include the setting up of offices with technical equipment such as computers and printers, working on busy service desks, implementing video conferencing systems such as Crestron, Polycom, and Cisco, and other 2nd line support functions both in-house and remotely.

In-house and Remote Support

With a deep knowledge and understanding of Windows and Microsoft Office software and programmes, I can provide support for remote workers, even those based overseas, to overcome any technical issues and have your people back online and productive, potentially saving hours of time and lost work.

Looking for New Challenges

I have enjoyed various challenges throughout my career including setting up offices for the London 2012 Olympics. I am always looking for new and interesting challenges. I love working with new people and having the opportunity to share my knowledge and expertise with other professionals, helping people to have a deeper understanding of the technology they use each day and how to use it to its maximum potential.
Contact me today to see how I may help you with your desktop and technical needs, to help improve the communication and productivity of your company.

Available to work in the following areas

Chichester, Emsworth, Guildford, Havant and Portsmouth

years’ Experience of Providing skillful results for better technical support